Page last reviewed and updated on 20/10/2025

Digital accessibility at Julie’s Bicycle

We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. Accessibility is a key part of our values as it supports equity, justice and participation across all our work.

We actively aim to keep our site compliant with up-to-date, recognised web standards, guidelines and best practice.

Our accessibility standards

This website aims to conform to Level AA of the Web Content Accessibility Guidelines (WCAG) 2.2, developed by the World Wide Web Consortium (W3C), as well as key principles of the European Accessibility Act (EAA), which came into force in 2025. These guidelines explain how to make content more accessible for people with disabilities and more user-friendly for everyone.

Our site uses W3C-compliant HTML and CSS. This helps ensure consistent display across current browsers, and future compatibility as the web evolves.

We aim to ensure all downloadable documents (such as PDFs) are also accessible, and properly tagged and structured for screen readers and other tools.

Wherever video or audio content is available, we provide captions, transcripts and audio descriptions wherever possible. For third party content, unfortunately this isn’t always achievable.

While we strive to meet these standards across all areas of the site, there may be some content that does not yet fully conform. We are actively reviewing and improving these areas, and welcome your feedback.

Improve your experience with your browser

Use an up-to-date browser

We recommend using an up-to-date browser (the program you use to access the internet) for better customisation and compatibility.
The below are safe and commonly used options:

Chrome

Edge

Safari (Mac only)

Firefox

Once installed, each will bring its own selection of accessibility options and may allow further options via the use of plug-ins. For more details see the Accessibility page for each one:

Common browser tools

Most modern browsers all share the most common accessibility tools, here is a list of useful features:

  • Search a page: Press Ctrl (or Cmd) + F to search for words or phrases.
  • Keyboard navigation: Use Tab to jump forward between links and buttons. Use Shift + Tab to go back.
  • Caret browsing (Firefox and Edge): Press F7 to enable moving with arrow keys.
  • Zoom in/out: Use Ctrl (or Cmd) and + or – to adjust page size.
  • Change fonts: Most browsers allow you to override site fonts with ones easier to read.

Use accessibility tools on your computer

Your operating system includes features to improve visibility and usability:

  • Screen readers
    This site supports screen readers. Menus, images and form fields are marked up appropriately. We’ve tested with:
    • WAVE (WebAIM) – a tool for evaluating accessibility
    • Microsoft Narrator – built-in Windows screen reader
  • Voice control
    Both macOS and Windows offer built-in voice recognition tools:

Known accessibility issues

In our latest accessibility audit, the following issues have been identified. All of these are being worked on wherever possible, with detail for when we are hoping to have resolved this by indicated below. Our latest accessibility audit was undertaken in September 2025.

  • Of the 500+ pdfs that feature on our website, many of these are historical documents that are still helpful points of reference for users, however they do not pass Accessibility testing in terms of correct formatting, descriptions for headers, image alt text, contrast ratios and document structure. We will be prioritising updating these in order of engagement and popularity over the coming years.
  • List items have not always been coded as such, and could be difficult for screen readers to read. We are working on amending these over the coming 6 month period.
  • Not all links are written to be sufficiently descriptive prompts, and where this is found to be the case on older page content, we will update as and when it is discovered.
  • Outside of our website, we’re aware of some embedded elements such as videos that are either third party content, or older JB created content that are not captioned. We are trying to signpost this wherever identified, and provide guidance for adding ai-generated captions for where we are unable to amend.

Let us know if something isn’t working

If you encounter any difficulties using our website, please let us know. We’re committed to improving access for everyone and value your input.

Contact us